39000 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how the 39000 platform collects, uses, stores and protects the personal information of users in Malaysia. Please read it carefully to understand your rights and our commitment to your privacy.
What Information Do We Collect From You?
When you register and use the 39000 platform, we collect various types of information to ensure the service runs smoothly, securely and is relevant to you. This information is grouped into several main categories:
Account Information
During registration, you are asked to provide your full name, email address, phone number, and password. This information is used to verify your identity, enable secure login, and contact you when necessary. All passwords are stored in encrypted form and cannot be accessed directly by anyone.
Device and Browser Information
Our platform automatically records technical information when you browse the site — including device type, phone model, operating system, browser version, IP address and screen resolution. This data helps us optimise the display across different screen sizes and detect any unusual access to your account.
Payment Information
All transactions are processed in Malaysian Ringgit (RM). We record information relating to the payment method used (such as Touch 'n Go eWallet or FPX), the date and time of the transaction, and the amount. Full bank account or payment card numbers are not stored on our servers — processing is handled through a secure payment gateway.
Platform Usage Data
We record your activity within the platform — pages visited, bets placed, games played, and session duration. This data is used to improve platform functionality and provide more accurate support when issues arise.
- Information Collected
- How We Use Your Information
- Cookies and Tracking
- Data Storage and Security
- Third-Party Sharing
- User Rights and Contact Us
Current version in effect from
1 January 2026
Any enquiries can be submitted via the in-account support channel after logging in to the 39000 platform.
Why Do We Use Your Information?
39000 uses the information collected solely for legitimate platform operations and to deliver a better user experience. The primary purposes for data use include:
- Identity verification and account security — ensuring only the legitimate account owner can access account details and make transactions.
- Deposit and withdrawal processing — verifies that transactions in Malaysian Ringgit (RM) are processed accurately and securely.
- Customer Support — when you contact support, your account information and activity records help our team resolve issues faster.
- Platform improvements — usage data helps us identify features that need improvement and ensures the platform performs well on both mobile and desktop.
- Security and fraud prevention — detecting suspicious activity and protecting all users from unauthorised access.
We do not use your information to serve third-party advertising or build commercial profiles without your consent.
Cookies and How the Platform Tracks Your Session
39000 uses cookies and similar session-tracking technologies to ensure a smoother, more consistent browsing experience on our platform. Cookies are small text files stored on your device when you visit the platform.
Types of Cookies Used
- Session cookies — keeps you logged in during an active session so you don't have to sign in again as you browse between pages.
- Preference cookies — saves your language settings and display preferences.
- Analytics cookies — collects non-identifiable usage data, used solely to improve platform functionality and speed.
You can manage or delete cookies through your browser settings. However, disabling session cookies may affect the login function and your overall use of the platform.
How Is Your Data Stored and Protected?
Protecting user data is a top priority at 39000. All personal information and transaction data are stored on servers secured by multiple layers of technical protection.
All communications between your device and the platform's servers are protected by SSL (Secure Socket Layer) encryption, meaning your data cannot be read by third parties while in transit. Account passwords are stored in a form processed through a cryptographic hash function — no one, including our internal technical team, can view your password in its original form.
Payment data is processed through a payment gateway that complies with industry security standards. 39000 does not store full bank account numbers or payment card details on our own servers.
Is Your Information Shared with Third Parties?
39000 does not sell, rent, or disclose users' personal information to third parties for marketing or commercial purposes without your consent. However, there are limited situations where information sharing may occur:
- Payment service providers — transaction information that must be shared with payment gateways to process deposits and withdrawals in RM.
- Legal requirements — where required by the relevant authorities under applicable Malaysian law.
- Fraud prevention — in cases of suspected fraud or serious security threats that require immediate action.
In all of the above situations, information shared is limited strictly to what is necessary, and we ensure that recipients comply with appropriate data protection standards.
What Are Your Rights as a User?
You have the right to request a copy of the personal information we hold in relation to your account. Submit your request through 39000 customer support after logging in. We will process it within a reasonable timeframe.
If you find that personal information in your account is inaccurate or outdated, you have the right to request a correction. Log in and update your details via your profile settings, or contact customer support for changes that require additional verification.
You may request account closure and deletion of your personal information. Please note that certain transaction records may need to be retained for a specific period in accordance with applicable financial regulatory requirements in Malaysia. Deletion requests will be processed once all such obligations have been fulfilled.
39000 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform improvements. Any significant changes will be communicated via an in-platform notice or your registered email. The effective date of the latest version will always be stated at the top of this page. Continued use of the platform after changes are published constitutes acceptance of the updated Policy.
If you have any questions, concerns or requests regarding your privacy and data protection on the 39000 platform, please log in to your account and use the available customer support channel.
You may also refer to our FAQ section for answers to the most frequently asked questions about privacy, account security and personal data management.
Know Your Rights, Play with Confidence
Your privacy is our priority. Register a 39000 account today and enjoy a safe, transparent Sports Betting and online casino experience built for Malaysian users.